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Home > Payment & Shipping Policies

Payment / Shipping / Returns / Policies


We ship from nothern New York state. We always do our best to provide timely shipping, friendly customer service and a great selection. If you have any questions, feel free to contact us by email or by calling our toll free number!

PLEASE NOTE: YOUR EXACT SHIPPING CHARGES ARE DISPLAYED BEFORE YOU CHECKOUT

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Payment Methods:
Credit Cards we currently accept VISA and MASTERCARD
We currently accept VISA - MASTERCARD

All orders placed over the internet are processed using SSL Security Certificates. Credit card information is digitally encrypted during the transmission process. We assure you that we do not sell, share, or exchange our customers personal information or e-mail addresses to anyone, nor do we participate in SPAM or junk e-mailing.

Credit Card Payments: When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card, plus your CVV code, in order for us to process your order. If you are shipping to an address other than your billing address you may have to approve that shipping address with your credit card company in order for us to be authorized to ship to a different address than the billing address for your credit card. Non US/Canada credit cards will require additional address and security verification information in order for us to process your order.

Ordering By Phone: You are also welcome to place your order over the phone by calling toll free in the USA at 1-866-900-4646 and Worldwide at 1-514-800-0491. You may pay by credit card.

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Shipping in the U.S.A.:

When Placing your order you will need to select a shipping option from a pull down menu of choices during the check out process, you may select:
  • Priority Mail 3-5 business days
  • Express Mail up to 3 business days (orders received by 12:30pm EST)
  • UPS Next Day (orders received by 4:00pm EST Mon-Fri)
Orders received Monday - Friday by 4:00pm EST will usually be shipped the same day. All orders Received on Saturdays, Sundays, or Holidays will be shipped the next Business day!

  • Days we do "NOT" Ship:
    Though you may order online 24 hours a day 365 days a year, we do not ship on the following days and holidays: Weekends, Thanksgiving, The Day After Thanksgiving, Christmas Eve, Christmas Day, The Day After Christmas, New Years Day, Memorial Day, Labor Day, July 4th. All orders made on these days are shipped on the following business day.

    What may delay or cause us to cancel your order?

    1. If you did not provide the proper billing address for your credit card.
    2. If you did not give us the proper CVV code from the back of your credit card.
    3. If you are shipping to a different address than your billing address.
    4. If you are paying with a NON US Bank credit card.
    5. If the phone number you provided does not match the billing address.
    6. If we are unable to electronically validate your billing information.
    7. If an item on your order is out-of-stock.
  • If you supply an Incorrect or Incomplete shipping address there is a $10.00 service charge imposed by Our Carriers that will be charged to you, so make sure you have given us an accurate and complete shipping address. Don’t forget to include your apartment number, etc.
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    Expedited Shipping in the USA:

    You can expedite the shipping of many of our products by selecting Overnight Next Business Day. These orders MUST BE RECEIVED by 4:00pm EST. Upgrading your order to Overnight Next Business Day service does not mean that you are guaranteed to receive your package the Next Day. It reduces only the time your order is in transit. However, we do everything possible to process and ship orders on the day of receipt and to get that order to you Overnight. All orders Received For Overnight Shipping on a Saturday or Sunday will be shipped the following Monday! And Overnight Next Business Day Orders Received on Fridays Will not actually arrive till Monday. Shipping Charges for expedited Express delivery which is delayed due to bad weather are NOT refundable. You will always see exact shipping charges before final checkout.
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    Order Confirmation and Back Orders:

    Upon receipt of your order you will receive a confirmation email outlining the details of your order. We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If replenishment of a back-ordered item takes longer than two business days, we will process those items that are available and ship the partial order. We will ship the back-ordered item to you as it becomes available, and will not charge you another shipping fee. You will be notified of these changes to your order via email or by package being shipped to you.

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    Shipment Packaging:
    We package your purchase so that it is shipped safely without breakage or damage. We use boxes that come from partially recycled materials and our packaging materials are biodegradable corn starch peanuts or recycled paper. We want to protect our environment!

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    Shipping to Another Party:

    Yes, You can ship to different addresses than your mailing address. There is no additional charge for this and you will see this option upon check out. Please note that shipping to a differnet address than the billing addres may cause a delay in shipping.
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    Applying Coupons or Discounts:

    If you have been given or received a "practitioner coupon code", a "coupon code" or a "discount code" you will have the opportunity to enter it before your final check out is complete. Enter any of these codes where it requests a "Coupon Code" during checkout.
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    Return Policy and Guarantee:

    Additionally, there may be other specific Manufacturers Guarantees associated with various products. This information is available within the specific product section or item areas!

     



    Shipping Information:
    Shipping Methods Shipping Time Shipping Rates
    Priority Mail (with tracking) 3 - 5 bus. days $15.00
    Express Mail (with tracking) up to 3 bus. days $24.00
    USP Next Day (with tracking) By noon to most destinations but can be up until the end of the day Rate will be given during checkout
    * Exceptions to Shipping Rates:
    * Backordered items will be shipped as soon as available at our cost via the carrier and service of our choice.
    * Please Note: All prices are in U.S. funds.
    * Shipping charges for expedited express delivery which are delayed due to bad weather are NOT refundable.
    *Click here for full shipping info and rules.


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    Review "CART"/"CHECK OUT", Language Translator,

    To "Order" by phone call toll free in the USA/Canada 1-866-900-4646.
    For other assistance e-mail us at [email protected].

    BBBOnLine Reliability Drug-Testing-Solutions.net accepts Visa and MasterCard! Drug-Testing-Solutions.Net is a Top Rated Store at Yahoo Shopping!
    * Visa * MasterCard *
     
    * The statements regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. The information on this Web site or in emails is designed for educational purposes only. It is not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems or illnesses without consulting your pediatrician or family doctor. Please consult a doctor with any questions or concerns you might have regarding your condition.

    Buyer/User assumes all responsibility and liability associated with these products. Buyer/User agrees to hold harmless all entities associated with these products. Not intended to violate any laws and is not for sale where prohibited. Buyer/User warrants product is legal in his/her jurisdiction. Buyer/User warrants that he/she is of legal age. We do not condone or encourage illegal activity or use of illegal drugs, especially on the job. You understand and agree that our products are not to be used for any illegal purposes, including use for lawfully administered tests. This equipment and specimen may only serve as a control sample when conducting private home tests. Any reference to "passing drug test or screen" on this site refers solely to private home tests.




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